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Practice Departments
Our highly trained and experienced team of opticians is committed to providing our patients with the highest quality and most advanced lens and frame technology to meet their individual needs. They will give you a one-on-one personal approach. It starts with understanding the most appropriate lens design relative to both the prescription and the lifestyle needs of our patient. Next, the lens is combined with a frame style selected from literally thousands of styles, colors and materials that best suits both the functional and cosmetic desires of our patient.
Our Contact Lens Coordinator, Shon is available for receiving orders, information on contact lens (CL) products & solutions, and communicating with our patients. She has a vast knowledge of CL materials, wearing schedules, and CL care. Shon is available by email and phone for replacement CL orders, filling new prescriptions, and answering any CL questions.
clorders@rosseyecare.com
Our surgical coordinator serves as our direct and personal patient liaison facilitating the exchange of information between our office and the handpicked network of surgeons who provide for the surgical needs of our patients. Our comprehensive surgical service includes coordinating patient appointments, answering scheduling and procedural questions and insuring that all relevant information is shared between all attending physicians.
surgical@rosseyecare.com
Our insurance coordinators, Rachael Riddle and Dawn Dowdakin, are here to assist you with your insurance and billing questions. With over ten years of experience working with patients and their insurance carriers, Rachael and Dawn are extremely knowledgeable in determining the specifics of each patient’s coverage.
As a courtesy, we are happy to file vision claims and/or medically based claims with the appropriate insurance company for our patients. We understand that insurance can be confusing and are happy to answer any questions you may have regarding your coverage. Please visit our Insurance & Billing page for more specific information.
Our technicians are regarded as some of the best trained, caring, and knowledgeable eye care paraprofessionals in Atlanta. They directly assist our doctors in the medical, visual, and contact lens care of our patients. They also administer tests and perform procedures ordered by our doctors and work directly with our contact lens patients. They are an excellent resource for information and may be contacted directly by calling our office.
Our front office staff serves as our frontline of communication for our patients. They are responsible for handling incoming calls, scheduling patients, answering or directing questions, and greeting patients with a smile.
reception@rosseyecare.com